Privacy Notice for Customers, Contractors and Suppliers
1. About this notice
1.1 This Transparency Notice describes how Whatley & Co. (Pewsey) Ltd. ('we') collect and use your during personal information and after your relationship with us.
1.2 Whatley’s is a "data controller". This means that we are responsible for deciding how we hold and use personal information about you and explaining it clearly to you.
1.3 This notice applies to prospective, existing and former customers of Whatley’s (including employees and representatives of our customers); individual and business contacts and prospects; referrers; individuals who request information from us; any person who provides services to Whatley’s, either as an individual or as the employee or representative of a corporate service provider; third parties acting for our customers.
1.4 It is important that you read this notice, together with any other privacy information or notices we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.
1.5 We reserve the right to update this transparency notice at any time, and we will provide you with a new Transparency Notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
1.6 Jill Thompson, Director is the Data Protection Officer (DPO) who is responsible for overseeing Whatley’s compliance with data protection law. If you have any questions about this Transparency Notice or how we handle your personal information, please contact her on 01672 562404. Or -
1.7 It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during the course of our engagement with you.
2. What information do we hold?
2.1 Personal data, or personal information, means any information about an individual from which that person can be identified.
2.2 There are special categories of more sensitive personal data which require a higher level of protection (see further at section 5, below).
2.3 We collect different information depending on your relationship with us (see below)
2.4 Individual Customers
2.41 Your name, address and contact details. Such processing is necessary for performance of the contract between us.
2.42 Your bank details, such processing is necessary where we are required to pay funds to you (potential refunds)
2.43 Feedback you provide to us on our services. Such processing is necessary for the legitimate interest of managing our business and improving our services (provided that your interests and fundamental rights do not override our interests).
2.45 To the extent permitted by law, we may monitor electronic communications for the purposes of ensuring compliance with our legal and regulatory obligations and internal policies.
2.46 We may, from time to time, approach you for your consent to allow us to process your personal information for other purposes. If we do so, we will provide you with details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent.
2.5 Individual service providers
2.51 Your name, title and business contact information including addresses, telephone numbers and e-mail addresses.
2.52 Details relating to the performance of the contract between us, including financial information and bank details for payment. Such processing is necessary for performance of the contract between us.
2.53 We may perform due diligence in the form of credit checks and verification of your identity including checking photographic identification and proof of address. We do this to comply with our legal obligations, and as necessary for our legitimate interests (provided that your interests and fundamental rights do not override our interests).
2.54 To the extent permitted by law, we may monitor electronic communications for the purposes of ensuring compliance with our legal and regulatory obligations and internal policies.
2.55 We may, from time to time, approach you for your consent to allow us to process your personal information for other purposes. If we do so, we will provide you with details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent.
2.6 Corporate customers, suppliers and third-party business contacts and prospects
2.61 We process names, titles and business contact information including addresses, telephone numbers and email addresses for your employees and representatives. Such processing is necessary for performance of the contract between us.
2.62 We may perform due diligence in the form of credit checks on companies, including checking photographic identification and proof of address of directors and, in some cases, your shareholders, and verification of the company registration details. We do this to comply with our legal obligations, and as necessary for our legitimate interests (provided that the interests and fundamental rights of the individual do not override our interests).
2.63 If you are an employer, this may include information about your staff.
2.64 We process personal information contained in documents reviewed by us as part of any due diligence and provided to us in disclosure.
2.65 We process any feedback you (your employees or representatives) provide to us on our services. Such processing is necessary for the legitimate interest of managing our business and improving our services (provided that the interests and fundamental rights of any individual employees and representatives do not override our interests).
2.66 We may process background information about you, and your employees and representatives, and your relationship with the company. Such processing is necessary for the legitimate interest of informing and improving the service we provide to you (provided that the interests and fundamental rights of any individual employees and representatives do not override our interests).
2.67 To the extent permitted by law, we may monitor electronic communications for the purposes of ensuring compliance with our legal and regulatory obligations and internal policies.
3. How do we collect information about you?
3.1 We collect personal information direct from you when we establish you as a customer of the company, when you complete our website enquiries form, if you register to receive updates and information from us, or where we enter into a contract to receive services from you.
3.2 We collect further information from you during the duration of you providing services to us.
3.3 We may collect information from other third parties, such as from referrers, partner organisations, and from credit reference agencies or other background check agencies.
3.5 We may collect information about you from public sources, such as Companies House, from an online search or from social media sites.
4. Our lawful basis for using personal information
4.1 We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
4.1.1 Where we need to perform the contract we have entered into with you.
4.1.2 Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Where we rely on legitimate interests for our processing, we will advise you of the relevant interest.
4.1.3 Where we need to comply with a legal obligation.
4.1.4 Otherwise, with your consent.
4.2 We may also use your personal information in the following situations, which are likely to be rare:
4.2.1 Where we need to protect your vital interests (or someone else's interests).
4.2.2 Where it is needed in the public interest.
4.3 Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
4.4 We will only use your personal information for the purposes for which we collected it, as outlined above, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
4.5 Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. How we use particularly sensitive personal information
5.1 Special categories of particularly sensitive personal information require higher levels of protection. We need to have further justification for collecting, storing and using the following types of personal information. We do not envisage the need to hold such sensitive information however, if we are required to do so, we will process it according to what is permitted by law.
5.2 Depending on the nature of our relationship, we may collect, store and use any of the following special categories of information about customers and prospective customers of Whatley’s.
5.2.1 physical or mental health, including any medical condition or disability;
5.2.2 nationality, race or ethnicity;
5.2.3 political opinions;
5.2.4 religious or philosophical beliefs;
5.2.5 trade union membership;
5.2.6 sexual orientation or sex life;
5.2.7 genetic information and biometric data; or
5.2.8 information relating to criminal convictions and offences.
5.3 We may process particularly sensitive personal information if we are under a legal obligation to do so, or if it becomes necessary to protect your vital interests or those of another person, or for reasons of substantial public interest.
5.5 We do not process particularly sensitive personal information for non-customers as part of our usual course of business. However, we may process information:
5.5.1 relating to a health condition or disability in order to make reasonable adjustments in the provision of our services;
5.5.2 where it is needed to protect your interests (or someone else's interests) and you are not capable of giving your consent, or where you have already made the information public; and
5.5.3 about your race or national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting. We make every effort to anonymise such information.
5.6 We may approach you for your written consent to allow us to process certain particularly sensitive information. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent.
6. Information about criminal convictions
6.1 We may only use information relating to criminal convictions where the law allows us to do so. Except in exceptional circumstances, we do not envisage that we will hold information about criminal convictions.
6.2 We may use information relating to criminal convictions where it is necessary to protect your interests (or someone else's interests) and you are not capable of giving your consent, or where you have already made the information public.
8. Data sharing
8.1 We may share your personal data with third-party service providers who provide services to us and to other third parties who use your information, as data controller, for their own purposes.
8.3 If you are a customer, we share your personal information with other data controllers where required by law, or to meet our regulatory requirements or as required by our insurers.
8.4 We share personal information with:
8.4.1 HMRC or other government or law enforcement agencies;
8.4.2 our bankers (on a pseudonsymised basis)
8.4.3 our insurance and our professional indemnity insurance broker; and
8.4.4 Our auditors
8.5 Where we share information with other data controllers they are responsible to you for their use of your information and compliance with the law.
8.6 The following activities are carried out by third-party service providers on our behalf: IT support and maintenance; hosting our website (including analytics); bespoke IT systems.
8.7 All our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal information for their own purposes. We only permit them to process your personal information for specified purposes and in accordance with our instructions.
9. Transferring information outside the European Economic Area (EEA)
9.1 All our personal information is hosted on servers located within the EEA. – check with your IT
9.2 If we are required to transfer information outside the EEA, we only do so where permitted by law, and where we have put in place appropriate measures to ensure that your personal information is treated by those third parties in a way that is consistent with and which respects the EU and UK laws on data protection.
9.3 If you are based outside the EEA we may transfer personal information to the correspondence address you provide to us. We will take all reasonable steps to ensure that such transfers are secure, including use of encryption for all transfers. By instructing us from outside the EEA you acknowledge and agree that such transfers are necessary for us to provide services to you.
10. Data security
10.1 We have put in place measures to protect the security of your information. Details of these measures are available upon request.
10.2 Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.
10.3 We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
10.4 We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
10.5 Further details of the security measures we take are available from Jill Thompson.
11. How long will we keep your information for?
11.1 We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
11.2 To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
11.3 Where a minimum retention period is required by law (such as retaining records for HMRC purposes) we comply with that minimum period plus up to 12 months to allow time for us to anonymise or delete information in accordance with our internal data management processes.
11.5 If we are required to retain your information longer than our standard retention periods, we will let you know (unless we are prevented by law from doing so.)
11.6 In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
12. Your rights in connection with personal information
12.1 Under certain circumstances, by law you have the right to:
12.1.1 Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
12.1.2 Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
12.1.3 Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
12.1.4 Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
12.1.5 Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
12.1.6 Request the transfer of your personal information to another party.
12.1.7 Withdraw consent in the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we are required to continue to process your information in accordance with another lawful basis which has been notified to you.
12.2 To exercise any of the above rights, please contact Jill Thompson
12.3 You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
12.4 We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.